Call Center Supervisor

TBA Credit Union
Job Description
Call Center Supervisor
Position is responsible for coordinating activities of the Call Center including, but not limited to, scheduling, staffing, coaching and managing the Call Center staff.  The Supervisor must ensure members are provided with exceptional service via all methods of communication and contact.  Effectively hold a leadership role through actively supporting, mentoring and training staff. Actively promote credit union sales and service culture. Performs daily transactional duties as needed.
 
Education           
  • High School Diploma or equivalent
Required Knowledge
  • Knowledge of related computer applications
  • Basic understanding of math applications
  • Proficient knowledge of credit union products and services                        
Experience Preferred   
  • 1 – 2 years of teller experience with proven sales results, or equivalent
  • 1 – 2 years of experience working in a call center environment, or equivalent
  • Coaching and training experience
  • Supervisory experience
Skills/Abilities                 
  • Working knowledge of sales culture
  • Well organized and detail oriented
  • Works well under pressure
  • Strong written and verbal communication skills
  • Adapts well to change
  • Confident decision maker
  • Able to operate basic business machines
Contact Information