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April 06, 2017
HOLYOKE, MA-April 5, 2017- Spiros Hatiras, President and CEO of Holyoke Medical Center and Valley Health Systems, has announced the appointment of Regina Alexander as Director of Health Information Management at Holyoke Medical Center. 
An accomplished revenue cycle and healthcare operations leader, Alexander previously served as associate director of Health Information Management at Yale New Haven Health System in New Haven, Conn., as manager of Health Information at Rutland Regional Medical Center in Rutland, Vt. and most recently as senior product manager of Medicare Advantage for Harvard Pilgrim Health Care in Wellesley Hills, Mass.
"Now that I've settled into my role here as director, I can take the experience of working both in a large tertiary facility along with running an operation of a similar size to HMC (at Rutland) and apply lessons learned - successful and less successful approaches - to come up with the approach that will work best for the resources we have and the scale that we are," she said. "Knowing what's possible equips me to think creatively and come up with the best solutions."  
Alexander is a board certified fellow (FACHE) in healthcare management through the American College of Healthcare Executives, holds a master's of business administration in healthcare from George Washington University in D.C. and a bachelor's of science degree in health administration and long-term care from the University of Phoenix in Arizona. She serves as associate faculty member for the same university in the College of Nursing & Health Sciences, where she said she enjoys helping students "to think critically as a healthcare professional rather than as a consumer, and encouraging students to set a goal and go for it!"  
With an affinity for science from a young age, Alexander began her career as a laboratory technician in her native Baltimore, Md. She then served as phlebotomy supervisor at George Washington University and as laboratory technician at Southwestern Vermont Medical Center in Bennington, Vt. 
"Having a clinical background enables me to speak the language of patient care and continuity of care that is so valuable when working directly with physicians, even if what we're talking about is revenue related," said Alexander, who is looking forward to managing her three areas of expertise: medical coding, HIM operations and clinical documentation improvements (CDI Team). She also serves as the HIPAA privacy officer for HMC.

About Holyoke Medical Center:
Holyoke Medical Center (HMC) is a 198-bed independent community hospital with over 1,300 employees serving individuals and families throughout the cities and towns of the Pioneer Valley. The medical staff includes more than 300 physicians and consulting staff.  Holyoke Medical Center is a nationally-accredited hospital and received a 2016 Top Hospital Award from the Leapfrog Group for excellence in quality of care and patient safety. This full-service hospital provides a complete line of inpatient and outpatient medical and surgical services, including an award-winning birthing center with the only Baby Friendly designation status in the region. Holyoke Medical Center's award-winning Stroke Service has been consistently recognized as one of the best in the state for the past eight years and has received the 2016 Get with the Guidelines Stroke Gold Plus Achievement Honor Roll Elite Plus Award from the American Stroke Association. Holyoke Medical Center has been recognized for having the lowest readmission rates among all acute care hospitals in the Commonwealth by the Center for Health Information and Analysis; while being ranked among the top three cleanest hospitals in Massachusetts as rated by patients.  Holyoke Medical Center is a member of Valley Health Systems in Holyoke which also includes the affiliates Holyoke Visiting Nurse Association & Hospice Life Care, Western Mass Physician Associates and River Valley Counseling Center.